The Back Office is the core of your business. If your standards have many blockers, the resulting loss of productivity will multiply throughout your entire business. For example, let’s say a organization onboards a new customer in minutes but requires a long time to onboard a new employee or partner. That’s a problem because both your employees' abilities and your supplier’s products play a critical role in providing exemplary service to the customer. Therefore, if those pieces are not operating accurately, your customer is ultimately the one who suffers. Your Front Office can only be as efficient as your Back Office, and both must be incorporated in a strategic digital transformation.

Outlining a plan is the most critical piece of a migration. Every migration must have a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations need to include folder structure, metadata mapping, security, search capabilities, and many other aspects that will allows users to find relevant content. It is crucial that you spend the time to identify the problems you are having and what is required to move ahead.